Get in Touch With Us
Got a question about something you've read on ubasonline.co.uk, spotted an offer that needs updating, or want to flag a brand for us to look at? This page covers how to reach us and what kind of enquiries we can actually help with.
How to Reach the Team
Email is the best way to get in touch: [email protected]. We read every message that comes in and try to reply within two working days. If your enquiry relates to a specific casino or offer, mention the brand name and the page you were reading — it helps us route your message and answer faster.
We're not a customer support desk for any individual casino. If you have an issue with a deposit, withdrawal or account at one of the sites we cover, that needs to go to the casino's own support team first, since they hold your account details and payment records — not us.
What We Can Help With
- Ratings and rankings — Ask us how we scored a particular brand, or why one site sits above another in our comparisons.
- Corrections — Bonus terms, spin counts and welcome offers change often at operators such as Betmica, Kikibet or Smash Casino. If something on our site looks out of date, tell us and we'll check it.
- Site suggestions — If there's a casino not on GAMSTOP you think we should review, or a payment method or game type you'd like us to cover in more depth, we're open to hearing it.
- General questions about GAMSTOP and self-exclusion — If you're unsure how the scheme works, how it differs from casinos operating outside it, or how UK licensing compares to Curaçao-licensed sites, we can point you to the right information on our guide to trusted non-Gamstop casinos.
- Partnership or editorial enquiries — Represent a casino brand or an affiliate programme? Introduce yourself and outline what you're proposing.
What We Won't Be Able to Do
We can't process withdrawals, verify your identity documents with a third-party casino, or override a brand's own terms and conditions. We also can't offer personal financial or legal advice about gambling in your specific circumstances. What we can do is give you clear, independently researched information so you can make that decision yourself.
Thinking About Self-Exclusion or Support?
If you're contacting us because gambling has stopped being enjoyable, or you're weighing up whether to re-register with GAMSTOP, say so in your message. We won't lecture you, but we can direct you towards general information on how self-exclusion schemes work and where independent support organisations can be found. Every reader's situation is different, and it's your call to make.
What Happens After You Send a Message
A real person reads and replies to every email — there's no bot standing in for a proper answer. Our usual turnaround is two working days, though it can stretch a little longer around busy periods or major site updates. We'll always come back to you, even if the answer is simply "we don't have that information."
We're all 18+ readers and writers here, and we take accuracy in our reviews and ratings seriously. If reader feedback shows us we've got something wrong, we'd rather fix it than leave it standing.